@misc{RadchenkovaEngelen2023,
  author    = {Tatiana Radchenkova and Monika Engelen},
  title     = {Einsatz von Chatbots in der Kundenkommunikation},
  doi       = {10.57683/EPUB-2439},
  institution = {Fakult{\"a}t 10 / Institute for Business Administration and Leadership},
  series    = {IBAL Schriftenreihe: Contributions to Business Administration and Leadership},
  number    = {2023, 4},
  pages     = {17},
  year      = {2023}
}