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Exploring the Influencing Factors on User Experience in Robot-Assisted Health Monitoring Systems Combining Subjective and Objective Health Data

  • As the population ages, the demand for care for older adults is increasing. To maintain their independence and autonomy, even with declining health, assistive technologies such as connected medical devices or social robots can be useful. In previous work, we introduced a novel health monitoring system that combines commercially available products with apps designed specifically for older adults. The system is intended for the long-term collection of subjective and objective health data. In this work, we present an exploratory user experience (UX) and usability study we conducted with older adults as the target group of the system and with younger expert users who tested our msystem. All participants interacted with a social robot conducting a health assessment and tested sensing devices and an app for data visualization. The UX and usability of the individual components of the system were rated highly in questionnaires in all sessions. All participants also said they would use such a system in their everyday lives, demonstrating the potential of these systems for self-managing users’ health. Finally, we found factors such as previous experience with social robots and technological expertise to have an influence on the reported UX of the users.
Author:Caterina Neef, Katharina Linden, Anja Richert
Parent Title (English):Applied Sciences
Editor:Oscar Reinoso García
Document Type:Article
Date of first Publication:2023/03/10
Date of Publication (online):2023/04/25
GND-Keyword:Benutzererlebnis; Gesundheitsgefährdung; Soziale Robotik
Tag:Assistive Technologies; Chatbots; Health Assessment; Health Monitoring; Healthy Ageing; Older Adults; Social Robotics; User Experience
Page Number:21
Institutes:Anlagen, Energie- und Maschinensysteme (F09) / Fakultät 09 / Institut für Produktentwicklung und Konstruktionstechnik
Dewey Decimal Classification:600 Technik, Medizin, angewandte Wissenschaften
Open Access:Open Access
Licence (German):License LogoCreative Commons - CC BY - Namensnennung 4.0 International