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Towards a Trust Concept for Web Based Services of Heating, Ventilation and Air Conditioning Systems in the Smart Home

  • Usage of smart home solutions implies generation, processing, and storage of machine and personal data. Recently made public cases of data breaches and misuse increased peoples’ concerns of data security and decreased the trust in secure data handling and smart home technologies. Hence potential benefits are not exploited. It is therefore necessary to analyse how manufacturers can increase their online trust perception. Requirements of (potential) customers of web based services for HVAC systems are identified using thematic analysis for 23 conducted interviews using online trust perception literature as basis. Manufacturer independent websites are derived as the most important online touch point for customers with manufacturers and products. Determined content and structure measures for online touch points managed by manufacturers derived to positively influence the manufacturer and manufacturer independent touch points regarding perception of trust. The derived trust concept must be evaluated in the following using the defined evaluation plan.
Metadaten
Verfasserangaben:Lukas Michel
URN:urn:nbn:de:hbz:832-epub4-15017
Gutachter:Kristian Fischer, Benjamin Krumnow
Dokumentart:Masterarbeit/Diplomarbeit
Sprache:Englisch
Veröffentlichende Institution:Hochschulbibliothek der Technischen Hochschule Köln
Titel verleihende Institution:Technische Hochschule Köln
Datum des Hochladens:09.03.2020
Freies Schlagwort / Tag:HVAC; Online trust; Smart home; Trust perception
Fakultäten und Zentrale Einrichtungen:Informatik und Ingenieurwissenschaften (F10)
Open Access:Open Access
Lizenz (Deutsch):License LogoEs gilt das UrhG