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Towards a Trust Concept for Web Based Services of Heating, Ventilation and Air Conditioning Systems in the Smart Home

  • Usage of smart home solutions implies generation, processing, and storage of machine and personal data. Recently made public cases of data breaches and misuse increased peoples’ concerns of data security and decreased the trust in secure data handling and smart home technologies. Hence potential benefits are not exploited. It is therefore necessary to analyse how manufacturers can increase their online trust perception. Requirements of (potential) customers of web based services for HVAC systems are identified using thematic analysis for 23 conducted interviews using online trust perception literature as basis. Manufacturer independent websites are derived as the most important online touch point for customers with manufacturers and products. Determined content and structure measures for online touch points managed by manufacturers derived to positively influence the manufacturer and manufacturer independent touch points regarding perception of trust. The derived trust concept must be evaluated in the following using the defined evaluation plan.
Author:Lukas Michel
Referee:Kristian Fischer, Benjamin Krumnow
Document Type:Master's Thesis
Publishing Institution:Hochschulbibliothek der Technischen Hochschule Köln
Granting Institution:Technische Hochschule Köln
Date of first Publication:2020/03/01
Date of Publication (online):2020/03/09
Tag:HVAC; Online trust; Smart home; Trust perception
Institutes:Informatik und Ingenieurwissenschaften (F10) / Fakultät 10 / Advanced Media Institute
Open Access:Open Access
Licence (German):License LogoEs gilt das UrhG