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Soils are complex, evolving systems that simultaneously shape and are shaped by numerous biotic and abiotic factors in a vast web of interactions that creates the conditions for the propagation of life and the maintenance of human societies. Yet, land use and land use change (LULUC) and anthropogenic climate change (CC) are forcing substantial and rapid alterations into soil’s properties and processes, thus affecting the functions and services derived from it. The resulting land degradation (LD) is now spread, according to recent estimates, over nearly 30 % of the world’s total land, mostly on the population dense and impoverished tropics, a zone predicted to withstand the worst impacts of CC. The Atlantic Forest in Brazil is a particularly vulnerable environment, and the unusual drought of 2014-2017 that hit its Southeastern region is likely the harbinger of a progressively drier future.
The way the prelude of what might be an increasingly frequent hazard affected farmers’ livelihoods and natural resources, and the manner in which they reacted to those impacts can thus reveal points of strength and fragility that could be respectively harnessed or addressed to develop a more sustainable agriculture and climate resilience. This master thesis focused on characterizing those impacts and reactions on distinct dairy production systems in two municipalities in Northwestern Rio de Janeiro: Santo Antônio de Pádua and Cambuci. Through interviews and in loci observations, the researcher collected data concerning environmental services (erosion prevention, soil cover and water provision), production variables (inputs and outputs), socio-economic information, farm system management and farmers’ future perspectives. The results show that dairy production systems in the region are heterogeneous and, although they may share common characteristics, drought outcomes were closely tied to the specificities of each farm. Ultimately, outcomes originated from differences in water supply, water demand, and feed availability, their subsequent change by the drought and farmers’ reaction to those changes at each property.
Abstract
Even though researchers are increasingly acknowledging the dark side of customer participation (i.e., behavioral customer engagement), particularly in professional services with high cognitive demands that cause customer participation stress (i.e., negative psychological state resulting from the customer's overextension by required customer participation efforts), insights on how firms can effectively mitigate customer participation stress remains limited. Building on transactional stress theory, we investigate whether customers can effectively cope with the expected cognitive demands of professional services. Moreover, by introducing an adapted coping construct (i.e., coping support), we examine whether employees can provide coping support to help decrease customer participation stress. The findings of a time‐lagged field study with customers of a large German bank (N = 117) suggest that customer coping before the encounter cannot mitigate the effect of anticipated cognitive demands on customer participation stress. Instead, the results of both the field study and a follow‐up experimental study (N = 218) show that a certain set of employee coping support during service encounters is crucial. While focusing on action coping support is not ideal in situations with high cognitive demands, firms should advise their professional service employees to offer emotional coping support to attenuate the unfavorable effect of cognitive demands on customer participation stress.