600 Technik, Medizin, angewandte Wissenschaften
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There is a dramatic shift in credit card fraud from the offline to the online world. Large online retailers have tried to establish countermeasures and transaction data analysis technologies to lower the rate of fraudulent transactions to a manageable amount. But as retailers will always have to make a trade-off between the performance of the transaction processing, the usability of the web shop, and the overall security of it, one can assume that e-commerce fraud will still happen in the future. Thus, retailers have to collaborate with relevant business partners on the incident to find a common ground and take coordinated (legal) actions against it.
Trying to combine the information from different stakeholders will face issues due to different wordings and data formats, competing incentives of the stakeholders to participate on information sharing, as well as possible sharing restrictions that prevent them from making the information available to a larger audience. Moreover, as some of the information might be confidential or business-critical to at least one of the parties involved, a centralized system (e.g. a service in the public cloud) can not be used.
This Master Thesis is therefore analysing how far a computer supported collaborative work system based on peer-to-peer communication and Semantic Web technologies can improve the efficiency and effectivity of e-commerce fraud investigations within an inter-institutional team.
When it comes to web applications and their dynamic content, one seemingly common trouble area is that of layouts. Frequently, web designers resort to frameworks or JavaScript-based solutions to achieve various layouts where the capabilities of Cascading Style Sheets (CSS) fall short. Although the World Wide Web Consortium (W3C) is attempting to address the demand for more robust and concise layout solutions to handle dynamic content with the recent and upcoming specifications, a generic approach to creating layouts using constraint syntax has been proposed and implementations have been created. Yet, the introduction of constraint syntax would change the CSS paradigm in a fundamental way, demanding further analysis to determine the viability of its inclusion in core web standards. This thesis focuses on one particular aspect of the introduction of constraint syntax: how intuitive constraint syntax will be for designers. To this end, an experiment is performed involving participants thinking aloud while reading code snippets. Also, cursor movements are recorded as a proxy for eye movement over the code snippets. The results indicate that, upon first-impression, constraint syntax within CSS is not intuitive for designers.